Fake and irresponsibly sourced diamonds are undermining confidence in the industry – sales are down. Can new technologies, such as laser etching and blockchain, reassure an increasingly sceptical public? In a lab in the California city of Carlsbad, between Los Angeles and San Diego, a suspicious diamond recently arrived. On the outer edge – what jewellers call the girdle – […]

Whether it comes from hackers, disgruntled customers, or is simply a backlash against something you post, negative social media content can destroy trust in your brand in a matter of minutes. “Social media is the most immediate threat to your company’s reputation,” says Pete Knott, digital consultant at reputation management consultancy Lansons. “If not taken seriously it can and will […]

A hotel group has sold the first of a trio of Scottish properties it placed on the market in March. Crerar Hotels sold Ben Wyvis in Strathpeffer to the family-run Strathmore Hotel Group. The 92-bedroom hotel had a guide price of £2.5m. Crerar said it was holding “positive discussions” over the sale of two other hotels in the north of […]